Terms of Service

These terms form a contract between you (or the organisation you represent) and DB AI Magic. If you're accepting on behalf of an organisation, you confirm you have authority to do so.

You're responsible for your account, your team's accounts, and anything that happens under them. Keep your sign-in credentials secret. Tell us promptly if you suspect unauthorised access.

You must be at least 18 and able to enter a contract under the laws of your jurisdiction.

Don't use DB AI Magic to:

• Connect to systems or data you aren't authorised to access.
• Send unlawful, harmful, deceptive or infringing content through the service.
• Reverse engineer, probe or circumvent our security controls.
• Use the service to build a competing product, or to benchmark for that purpose without our consent.

You retain all rights to your queries, datasets, dashboards and the underlying data they touch (“Your Content”). You grant us a limited licence to host, transmit and process Your Content solely to provide and improve the service. We don't use Your Content to train AI models.

Outputs from AI features are generated by a probabilistic model and may be inaccurate, incomplete or unsafe. Always review AI-generated SQL before running it on production systems. We don't guarantee that AI outputs are correct, fit for purpose, or free of third-party rights.

Paid plans are billed in advance on a monthly or annual cycle. Fees are non-refundable except where required by law. We may change pricing for a renewal term with at least 30 days' notice.

You authorise us (or our payment processor) to charge the payment method on file. If a payment fails, we may suspend the account after notice.

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Neither party is liable for indirect, special, incidental, consequential, exemplary or punitive damages. Our aggregate liability for any claim arising out of these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

You can cancel at any time from billing settings. We may suspend or terminate accounts that materially breach these terms after a reasonable cure period, or immediately for serious abuse. On termination, you can export your data for 30 days, after which it's deleted from production systems.

We may update these terms occasionally. Material changes will be announced by email or in-product banner at least 30 days before they take effect. Continued use after that date means you accept the changes.

These terms are governed by the laws of England and Wales. Disputes will be submitted to the exclusive jurisdiction of the courts of London, except where local consumer-protection law requires otherwise.

Questions about these terms? legal@dbide.app.